Engage connects to your store using a plugin to implement an event tracker and to open an API connection to your store. The API connection is used to retrieve store data to the Engage platform and the tracker send us event based data from the actions taken in your store.
In Engage, we process your data, clean it and make it ready for use. We then start to build the analytics datasets, the recommendation models, search index, etc. As we complete these tasks the data becomes available in our platform for you to use.
In Magento 2, the recommendations are served backend using the plugin. If the recommendation call fails, for any reason, the recommendations fails silently not showing any error on the page. This is important to ensure a good customer experience.
Engage are installed using the plugin for Magento 2 stores. Simply install the latest plugin from us and follow the on screen instructions. Basically, you create an account with us and allow the plugin to connect the store to us.
Deactivate, or uninstall the plugin to stop using our services. If you have a paid plan you wish to cancel you must do so on the Engage platform. Simply login and go to subscriptions to cancel your plan.